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Whether you have questions about a basketball hoop system, cold plunge, or sauna, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
If your purchase does not meet your expectations, please contact our team for return instructions. We want to make sure you are completely satisfied with your basketball hoop, cold plunge, sauna, or other equipment.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis. Reach out to our support team with your order details and the model you are interested in, and we will walk you through the process.
Do your basketball hoop systems require professional installation?
Installation requirements vary by model. Each product listing includes detailed setup information, and our team can help you determine whether your chosen system is a good fit for a DIY install or if professional assembly is recommended.
What power requirements do your infrared saunas and cold plunges need?
Power needs depend on the specific model. Product pages list electrical specifications, and our team is happy to help you confirm compatibility with your home setup before you order.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies to every inquiry within one business day so you are never left waiting.
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Free Continental Shipping
Owned and operated by Origin Athletic, we offer free shipping on most orders within the Continental U.S.
Quality Equipment
Every basketball hoop, cold plunge, sauna, and golf simulator is built with durability and performance in mind.
